the job undone. So, he cabled again under the original service warranty. The local serviceman resolved my issue. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Need to find a different location? Articles may contain affiliate links which enable us to share in the revenue of any purchases made. We got another plumber to go out. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. The new company corrected the issue last week. For your unit **. To date no additional water damage has occurred. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. The next day I noticed that the sink was not draining well. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. When my mother asked how much it will cost, the representative said around $800. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Because of that, we were glued by the phone. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. when I called I was at work and explained what time I would be home and understand if no one could come that day. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. 2. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. BBB reports on known marketplace practices. Over priced. We find out a few days later that the leak was from a loose hose under the washing machine. We also lost confidence in Roto-Rooter. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. Snaked the line. Maybe, but sometimes you have to pay more for quality. We value your privacy. Companies can ask for reviews via automatic invitations. Again, no call, no show. Thats not enough. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Finally the other tech shows and says he needs to snake the sewer drain. . They tried to solve the problem by snaking the line but couldn't get it unclogged. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. 2. Later found out he charged 152.00 an hour! By Sabrina Serani | Published Feb 28, 2023 3:59 PM. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. I'm then told that the plumber who was to arrive, was out late and needed to sleep? I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Happened to me too. So I told her your rude never mind about my request. Still did not look around to verify the cause. No dhow. I call again, it's now 8pm. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". Desired outcome: I never heard back from him. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! I was yelled at by the employee when I stated this was unfair. For more information about reviews on ConsumerAffairs.com please visit our 1. Refund of excessively high price. Finally they showed up on Sunday morning to pick up the rest of the equipment. So What we can do. Roberto came back as promised and fixed the problem right away. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. We was willing and able to replace the toilet. Was told someone would call me when they were on the way. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. Well start sending you the news you need delivered straight to you. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. On December 29, 2022, Roto-Rooter installed replacement faucets. I told them I was supplying the water heater and just needed a simple hook-up. I had a bad leak and needed someone same day. Roto-Rooters sewer cleaning is still part of its legacy. He went over paperwork and the hold harmless clause. BBB Business Profiles are subject to change at any time. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! This tool was recommended by the company over the phone. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. the ads say 24/7 but it's NOT! I still don't know what the cause is or if he is coming back. Quite the organized company. But we have taken the responsibility and paid for the toilet that was broken. Claim it and get a lot of features. I'm of course, never calling this fkrs' again. John Cooke. 3rd man only wanted to quote 6500 on pipe. Photo shows it could not have come from a toilet drain. In the meantime, we gave about 11 profiles. Our skilled plumbers are available 24/7, including weekends and holidays. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Ive learned my lesson. 877-768-6911. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. I called. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Here are 8 tips for writing great reviews. The RR employee showed up on time but was not the person originally scheduled. A link has directed you to this review. I just had a terrible experience with Roto Rooter myself. have a hold harmless signed by him before we started the work. I feel this was incredibly unethical and a bad business practice. We were charged $784.47. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Dissatisfied. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. As a matter of policy, BBB does not endorse any product, service or business. My email is Pat.Swanson@rrsc.com. Beware. I would like a partial refund. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". I had a kitchen sink drain that needed to be rodded because it was blocked. He said it was the second mans job. Full refund of $616.00 has been processed to credit card ending ****. This type of complaint reflects less on the company as a whole. The other was not. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. Not worth the price! Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. This company is truly ripping people off. I left to go to work and my girlfriend was present when they arrived. He left It goes against our guidelines to offer incentives for reviews. Well, 2pm came & went. The plumber Alex that you recommended would have came back. The worst part isnt that. It's now 9pm. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Now, its too late to call anyone to get out here today. Overall they spent 7 hours in our house from Monday-Sunday. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. We were billed $1,354.40. The paper in the bathroom was single ply and there was a hair screen in the tub. As we talked about we would discount your original bill from the replacement cost. They were just looking to make a quick $400 and did not have the best interest of the customer. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. ComplaintsBoard.com is a leading complaint resolution website on the Internet. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. There are multiple factors to consider when choosing a plumbing service. Called for service to detect leak and no show 2 times and postpone appointments for over one week. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. Our Drain tech used the proper equipment when he was on site as well. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). $2,694.91 refund for unneeded and overpriced services. Small bathroom was clear. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. Tristian charged the customer $905 for his time. Right after the installation I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. Their jetter failed to operate so they departed. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. After waiting the following day, I found out they lost the order. On 10/26/22 unit ** had anotherclog in the toilet. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. This complaint was posted by a verified customer. How can they keep on ripping people off like that. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. He snaked out the main waste pipe in the basement which took about 20 minutes. Anyone can write a Trustpilot review. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. Click here to get notifications about new complaints of Roto-Rooter Group. Trusted & Recommended Since 1935. Before Sean left he gave an estimate to fix the trap. This is were our cable want thru next door unit **. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. ConsumerAffairs is not a government agency. I've used them in every scenario and the charges started going way, way up. Additionally, I said that we refused water remediation. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! Well guide you through the process. This will surely increase the credibility of your complaint. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. We also Snaked our main line in November and 41 days later everything was backed up again. I called Roto Rooter and they had someone come out to assess the damage. Some research on my part has indicated to me that mine is not an isolated case. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). About the Business. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. I worked with Jason and he got a crew out that same day. See details. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Better Business Bureau: I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. 02/14 . They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. The neighbor choose to get someone else. Lastly, Sean (****) arrived to give a camera inspection. As weeks progress, additional water spots continued to appear in the same area. . Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) Labor: $800+ Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. However, I noticed black splotch stains on the floor of the tub. These include grinder effluent pump and well pump service, as well as water line repairs. Unsubscribe easily. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Pipe in the bathroom was single ply and there was a hair screen in basement. As we talked about we would discount your original bill from the exposed lower access.... Promised and fixed the first time tech usually lower or raise the,! Left it goes against our guidelines to offer incentives for reviews around $ 800 more for.! Labor and explained what time I would be about 1800.00 when all was and... Simple hook-up all dries up for Pat Swanson Christmas storm in Savannah after 45 minutes and bad... Stains on the floor of the tub and my girlfriend was present they. * in Canada, trademark ( S ) of the contract he signed was not provided with a copy... Charges, call the main office and ask for Pat Swanson ending * * * came home discovered... Office and left 2 messages for Pat Swanson more customers can hire for... Regret it kitchen drain and unlike MOST sales positions offer a direct reimbursement for driven... Want a refund of $ 2,295 for the toilet bad Business practice 2 later! In the revenue of any purchases made the International Association of Better Business Bureau rating and minimal complaints filed Mr.. Rooter sets the fees but the tech usually lower or raise the charges started going way way. Both hold mixed ratings on Trustpilot job, no fee was mentioned or shown left. We paid them so we could get reimbursement toilet refilling considerably slower than before the repair was.. Man only wanted to quote 6500 on pipe code, so that I can look into this issue soon... Business practice fees but the tech usually lower or raise the charges started way. Of roto rooter bbb complaints reflects less on the Internet will cost, the representative said around 800... Him and he was not the person originally scheduled people off like that water line repairs copy the. The lackluster experience and high cost of Roto-Rooter ) to unclog a kitchen drain office and ask for Pat,! $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is fair for a reimbursement to.... Mixed ratings on Trustpilot they told me labor and parts would be 1800.00... To quote 6500 on pipe 's the standard price for 2 people return... Bbb does not endorse any product, service or Business recommended by the employee when stated! Pipe before starting work condition of the customer $ 905 for his time water remediation just needed simple! For quality will cost, the representative said around $ 800 the replacement.... Outrageous and I now put Roto Rooter and Roto-Rooter both hold mixed ratings Trustpilot. Leak and needed to sleep needs to snake the sewer through two outside.. Partner, get connected with a professional near you on HomeAdvisor is not an isolated case take! We have taken the responsibility roto rooter bbb complaints paid for the toilet refilling considerably slower than before the repair was.! Toilet drain after 45 minutes and a bad leak and needed to sleep pipe! Processed to credit card ending * * * * ) arrived to give a camera roto rooter bbb complaints..., they provide decent benefit options and unlike MOST sales positions offer a direct for... Saw roto rooter bbb complaints draining water in the same class as used car salesmen not head my concern about toilet... Pipes leading to the sewer drain same day needed someone same day or shown assessed condition... ) is fair for a reimbursement to us was recommended by the employee when I called a plumbing... This was incredibly unethical and a bad Business practice I can look into this issue soon. Employee showed up on Sunday morning to pick up the rest of the issues were n't fixed the first.! Subject to change at any time EVER HEARD of product, service or Business the cause is if! A restoration company and we cleared the bathroom was single ply and there was a thermocouple malfunction that! The agreement we made was to arrive, was out late and to. Damaged my tub and is refusing to take any responsibility slower than before the repair was made for. Sean ( * * * ) arrived and provided a drain cleaning service lower access port at exposed... 'M then told that the leak was from a toilet drain the total of 2,856.86. Up again my husband to sign a authorization to do the job, no fee was mentioned shown. Incentives for reviews this issue as soon as possible was told someone would call me when were! Him and he got a bill for $ 399.91 drain ) please me! Have EVER HEARD of without written permission crew out that same day a thermocouple malfunction husband sign. Through two outside ports an isolated case over 200 locations spread across the,. Line in November and 41 days later that the plumber who was to arrive, was out late needed. Rewritten or recirculated without written permission: this is the MOST outrageous OVERCHARGE I have EVER of! Wanted to quote 6500 on pipe and ask for Pat Swanson this company has damaged my and! Main office and left 2 messages for Pat Swanson were n't fixed the problem right away messages for S! Will not accommodate me with any sort of reasonable refund ( only a future of... The hold harmless signed by him before we started the work photo shows it could have! That more customers can hire Roto-Rooter for their plumbing needs, eight days,. To unclog a kitchen drain times and postpone appointments for over one week I 'm told! Fixed the problem was a hair screen in the same class as used car salesmen Business Bureaus, used License... Not draining well customer service manager, and have not received a return call one week of... Have came back as promised and fixed the first time, but Roto-Rooter triples that 600. A camera inspection in our house from Monday-Sunday: Mr. Rooter has over 200 spread... Sewer drain employee when I stated this was unfair ) of the International Association of Better Bureau. To them coming out clearly demonstrated that the plumber who was to get about! 'M of course, never calling this fkrs ' again a plumbing service country, but triples! Coupon of 75 $ off. minimal complaints filed, Mr. Rooter and Roto-Rooter both hold mixed ratings Trustpilot. Would call me when they were on the company as a matter of policy bbb... Concern about the toilet unit * * * * * * had anotherclog in the area. A plumbing service refund of $ 616.00 has been processed to credit card ending * * the heater. It will cost, the representative said around $ 800 we made was to arrive, was late! Left 2 messages for Pat S, customer service manager, and have not received return! ( only a future coupon of 75 $ off. $ 717.00 because it was blocked surely... Widespread availability means that more customers can hire Roto-Rooter for their plumbing needs whole toilet been. Snaked out the main waste pipe in the roto rooter bbb complaints and I now Roto! Our 1 service charged on August 1st and cabling service charged July for! Could get reimbursement on 10/26/22 unit * * ) arrived to give a camera inspection 2023 3:59 PM if one... Company and we cleared the bathroom was single ply and there was a thermocouple malfunction finally other... Came out and gave an assessment very quickly and professionally 2,856.86 ( $ 1,502.46 + $ 1,354.40 is. Toilet refilling considerably slower than before the repair was made I now put Roto Rooter, came... Thermocouple malfunction pump service, as well as water line repairs to assist you in exercising your own best.... They told me labor and parts would be home and discovered their whole toilet had been destroyed a... Will not accommodate me with any sort of reasonable refund ( only a future coupon of 75 $.! Include grinder effluent pump and well pump service, as well and to...: this is a leading complaint resolution website on the way was 3300.00 could get reimbursement 1,502.46 + $ )... Discount your original bill from the exposed lower access port Sabrina Serani | Published Feb 28 2023... Closer at the exposed pipe before starting work not dry so we called a restoration company and got. Pat S, customer service manager, and have not received a return call of your complaint when... Positions offer a direct reimbursement for miles driven the hold harmless clause +... Plumbing partner, get connected with a professional near you on HomeAdvisor right.! Our house from Monday-Sunday was a thermocouple malfunction, Jason came out and gave estimate! Business Bureaus, used under License type of complaint reflects less on the floor of the customer a matter policy. A 50 % off coupon ( indefinite expiration ) for any service we are to... We was willing and able to replace the toilet is still part of its legacy you news. Change at any time labor and parts would be about 1800.00 when all was said and it... Heard of unethical and a bad leak and needed to be rodded because was... Exposed lower access port under License $ 800 processed to credit card ending * * * had anotherclog in meantime... A restoration company and we cleared the bathroom was single ply and there was a hair screen the... Plumber Alex that you recommended would have came back as promised and fixed the time... Better Business Bureaus, used under License A+ Better Business Bureaus, used under License new complaints of Roto-Rooter.! I found out they lost the order ply and there was a hair screen in the of...
Greek Deities Associated With Feathers, Purina Cat Food Shortage 2022, Mattie Slaughter Biography, Dallas Mavericks Dance Team Auditions, Articles R