Thats our commitment to you. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. "It's their customer service that harmed their business.". Be the first one to find this review helpful. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Get browser notifications for breaking news, live events, and exclusive reporting. I have called and texted *** several times and never get a response or call back. Were here for you whenever youre prepared to make your dream a reality. Consumer complaints Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. All they say is he refused to install it which is not the case. Want to talk to us about your new pool, remodel, or other projects? From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Thank you. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Design Your Pool REQUEST A FREE QUOTE About Premier THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. Gunite, Fiberglass, Vinyl: Whats The Difference. You do not have access to www.poolspanews.com. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. Grout lines not matched up & thicker in some places than others. The original contract was for $126440 with a completion date of 4 mos from excavation. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Additions & Remodeling; . We are the largest inground pool builder in the United States with over 100+ locations nationwide. This is the worst pool company ever!! Buying a pool is a big decision for your family. See reviews below to learn more or submit your own review. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). We were beyond excited, especially when they showed up 2 days in a row!! March came and went, and again no contact. We would love the opportunity to build the pool your family has always dreamt of. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Gunite crew came in. We begin by sitting down and understanding your needs as a family. I highly recommend Premier! We contracted to have them build us a pool with a contract date of 06/2020. Fast and easy online application. Any questions we had he was able to answer, or get us in contact with someone who could better explain. We do not do remodels or concrete, just new pool builds. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. He is unable to install it due to where Pinnacle/Franco Bros installed it. And we build our customer relationships like we build our poolsto last a lifetime. ConsumerAffairs is not a government agency. Start a Project View Popular Projects. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. "They were excited about the whole design and everything," said Kasey. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered The company specializes in luxury pools and custom-designed pools. My husband and I signed a contract in October 2021. They have been non-responsive as well as uncaring of how this has affected me and my family. The lack of communication between this company and their customers is unacceptable. I have sent emails text messages and phone calls. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. file size: 10 MB. All Rights Reserved. I'm very happy now! With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. About. The company is asking me for more money due to drainage. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. So i believe that we are on the same path now. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." Nationwide: *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I highly suggest going with a different company. No matter your budget or the size of your backyard, Premier Pools has an option for you. This should have been our warning to run away, but no I pushed my husband to continue using them. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. He was my main contact throughout the entire process. The experience was terrible, they were non-responsive and the quality of work was awful. Just finish! Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. They have excuses for everything and its never their fault as to why your pool is still not built. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. Congress passed the Act after businesses across the country sued customers over negative reviews. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. and last updated 2:14 PM, Jan 30, 2017. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. I felt frustrated and ignored. Click HERE to watch our new show Passion For Splashin! Their biggest complaint -- the installation of the cap for the edge of the pool. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. She has company. They started at 3:30 and ended at 8:30 pm. Weve transformed simple backyards, into private paradises. PPAS does not stand behind the sub contractors that they hire. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". Yelp users havent asked any questions yet about Premier Pools and Spas. Do Not USE This company to build your pool. There has been little progress the last three weeks. Now let's talk about the stagnant water that has algae and now mosquitos. All of this information is needed for the ultimate transformation. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. I would use Premier again and am very pleased with our final product. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. They wanted to just fill in the corner that they cracked and did not want to pull a permit. Unsubscribe at any time. ****No Response At all**** This is ONE example. Looking for pool financing? The pool was to be complete April 2022. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Our warning to run away, but no one responded to our calls and.! And phone calls non-responsive and the company is asking me for more money due drainage. The experience was terrible, they were excited about the whole design and,! 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